CF Fundraising Complaints Process
- Introduction
CF Fundraising is committed to providing high standards throughout the business, both internally and externally. We hold our customers in the highest regard and strive to deliver excellent customer service. However, we do appreciate that on occasion, we may not get it right. Please let us know if you think we have failed in any way.
- Get in touch
If you have a complaint about our work, please get in touch: -
Post:
Complaints
8 Hillburn Road,
Wisbech,
Cambs
PE13 2PL
Alternatively, you can email us at: [email protected]
- Dealing with complaints
We aim to ensure all complaints are dealt with in a professional and timely manner and that they are: -
- Listened to and investigated
- Acknowledged and recorded
- Dealt with consistently, fairly and appropriately
- Learned from
We aim to investigate and respond to all complaints as quickly as possible, but in some instances, this may take a little longer. If this is the case, we will update you and let you know our expected timescales.
Once the complaint has been investigated, we will respond to you with an explanation.
In the unlikely event that you are not happy with our response, please let us know as soon as possible. We will refer your complaint to a more senior member of the team for review and will let you know the outcome.
If you are still not satisfied with our response, or if you would prefer you are entitled to take your complaint directly to the Fundraising Regulator. Please visit their website and click on complaints for more information.
Web: https://www.fundraisingregulator.org.uk/
- Personal Information
In making a complaint, you are agreeing that we can use any personal information you send us for the purpose of the complaint.
We will only give your personal information to other people and organisations if you have given us permission to do so. If you can provide permissions when you contact us with details of your complaint, this will help keep investigations timescales to a minimum.